Terms

Below are the terms and conditions applicable through the official website of Hotel Pantón.

Hereinafter, the “Company” offers the reservation and/or sale of all the services listed on its official website. In the Terms and Conditions of the official website, the following terms shall have the meaning assigned to them as follows:

  • “Company” means Hoteleros Diaz Vigo S.L., whose registered office is located at Lepanto, 18, 36201, Vigo, Pontevedra, and which sells services, either directly, through its website, or through third parties.
  • “Official Website” means the set of web pages, documents, and hypertext structure accessible from the address: https://www.hotelpanton.com
  • “Order” means the procedures carried out by the Client to formalize a Contract with the Company.
  • “Order Terms and Conditions” shall mean the terms and conditions set forth on the Company’s official Website and in the catalog, relating to the Order and the Contract entered into between the Client and the Company.
  • “Contract” shall mean the contract formalized between the Company and the Client relating to the corresponding service, evidenced by the issuance of the reservation confirmation issued and sent to the Client by the Company.
  • “Client” shall mean each person identified in the reservation confirmation or on the invoice issued by the Company.
  • “Service” shall mean any physical or virtual item offered by the Company through its website.
  • “Virtual Catalog” shall mean the catalog published on the Company’s website.
  1. RESERVATION AND PAYMENT PROCEDURE

1.1. To make a reservation, the Client may register on the Website, accessing the corresponding section of the official website with their own details, or contact the Company.

1.2. By booking a service, the Client confirms, agrees, and accepts that all persons identified in the reservation are bound by the Website Terms and Conditions and that they have the authority to accept these Website Terms and Conditions on behalf of all persons identified in the reservation and on the invoice.

1.3. The reservation will be complete and the Contract will be effective only when the Company accepts the reservation by sending an electronic reservation confirmation to the Client.

  1. CONTRACT

2.1. All services are subject to availability at the time of booking. The service will be deemed complete and the Contract formalized only after receipt of the online booking confirmation or the transfer of the full amount or deposit in accordance with these Booking Terms and Conditions, as specified below. No Contract will be deemed formalized until the deposit or the full amount has been paid or the booking confirmation has been delivered to the Client.

2.2. Once the Contract has been formalized, it will be sent by the Company via email.

  1. RATES, PROMOTIONAL CODES, AND PAYMENT METHODS

3.1. Various rates are available on the establishment’s official website, each with the following conditions:

– BAR Rate

  • Booking Conditions: Guests must provide their full name, email address, telephone number, and credit card number as a guarantee.
  • Cancellation Conditions: Guests have the option of free cancellation until 11:59 p.m. (Peninsular Spain Time) two days prior to the arrival date. If guests cancel within this time or do not check in, the first night’s stay will be charged to the card provided as a reservation guarantee.

– NR Rate

  • Booking Conditions: Guests must provide their full name, email address, telephone number, and make a 100% advance payment of the reservation through the secure payment platform on the official website.
  • Cancellation Conditions: Guests will not receive any refund for cancellations, changes, or non-check-in.

3.2. Promotional codes may be used through the official website. These codes will be provided via email after prior negotiation with the hotel, with individual conditions for each promotional code.

3.3. The payment methods accepted on the hotel’s official website are as follows:

– Upon arrival at the hotel, by card, cash, or immediate bank transfer (BAR Rate).

– Secure payment platform on the official website (NR Rate).

  1. COMPLAINTS

If the Customer has a claim or complaint, they must inform the Company’s staff as soon as possible by filing a complaint with the reception department or with the relevant public consumer institution.

  1. DATA PROTECTION

The signatories of this contract shall guarantee compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, assuming the obligations and responsibilities arising from it and from the signing of this document.

All personal data communicated for the purposes of this contract shall be confidential and shall be used exclusively for the purposes of the contract. They may not be used for any other purpose or communicated, even for mere storage, to other persons. This obligation shall remain in effect even after the contract expires, for any reason.

Personal data shall be processed in such a way as to ensure adequate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, through the application of appropriate technical or organizational measures (“integrity and confidentiality”).

  1. APPLICABLE LAW AND JURISDICTION

This contract is governed by Spanish law, specifically by Royal Legislative Decree 1/2007 (which approves the revised text of the General Law for the Defense of Consumers and Users) and other complementary laws. In the event of a dispute and/or disagreement between the parties arising from the interpretation and/or application of this contract, the courts and tribunals of Vigo shall have jurisdiction to hear the dispute.

  1. ERRORS, OMISSIONS, AND MODIFICATIONS

While the Company strives to ensure the accuracy of the content of the reference online catalog and the official website, modifications, corrections, and/or revisions may be made after their publication on said website. We recommend that you carefully study the content of the official website (in the case of online contracting) to learn about the updated general conditions.