THE CONDITIONS APPLICABLE THROUGH THE WEBSITE ARE STATED BELOW. PLEASE READ THEM CAREFULLY AS THEY ARE BINDING FOR ALL CUSTOMERS, hereinafter the “Company”, offers the sale of all the Products that appear on its official website and in its catalogue. In the Terms and Conditions of the Website the following expressions will have the meaning assigned to them as follows:
- “Company” means Hoteleros Díaz Vigo S.L., whose registered office is located at C/ Lepanto nº 18, 36201, Vigo, Pontevedra, and which sells services, either directly or through its website.
- “Official website” means all the web pages, documents and hypertext structure accessible from the address hotelpanton.com
- “Order” shall mean the procedures carried out by the Client to formalize a Contract with the Company.
- “Order Terms and Conditions” shall mean the terms and conditions included on the official Website and in the Company’s catalogue, referring to the Order and the Contract signed between the Client and the Company.
- “Contract” shall mean the contract formalized between the Company and the Client regarding the corresponding Package, accredited by the issuance of the Order confirmation issued and sent to the Client by the Company.
- “Disability” or “With reduced mobility” means any Client whose mobility to take the course or the Order thereof is reduced as a result of a physical disability or impairment (sensory or locomotive, permanent or temporary), intellectual or psychosocial, or any other cause of disability or deficiency, or as a consequence of age, and whose situation requires special attention and adaptation to their particular needs of the services offered to the rest of the Clients.
- “Customer” means each person identified in the Order confirmation, invoice or ticket issued by the Company.
- “Product” means any physical or virtual element offered by the Company through its website.
- “Catalog” means a printed notebook with information about the combined products offered by the Company.
- “Virtual catalog” means the catalog published on the Company’s website. In case of discrepancy between the text of this catalog and the printed catalog of the season, the text of the virtual catalog, published on the Company’s website, will prevail, with the modifications that are made therein.
1. ORDER AND PAYMENT PROCEDURE
1.1. To place an Order, the Client may register on the website, accessing the section of the official website with their own data or contact the Company.
1.2. By placing an Order for a Product, the Customer confirms, agrees and accepts that all persons identified in the Order are bound by the Website Terms and Conditions and that they have the authority to accept said Website Terms and Conditions on behalf of all persons identified in the Order and on the invoice.
1.3. The Order will be complete and the Contract will come into force only when the Company accepts the Order by sending an order confirmation to the Customer.
2.1. All Products are subject to availability at the time of Order. The Order will be considered completed and the Contract formalized only after the transfer of the full amount or the deposit has been made in accordance with these Booking Terms and Conditions, as specified below. No Contract will be deemed to have been formalized until the deposit or the total amount is paid and confirmation of the Order has been delivered to the Client.
2.2. Once the Contract is formalized, it will be sent by the Company via email.
2.3. In the event that any Customer has not paid the full amount 5 days before delivery, the Company will have the right to cancel the Order without prior notice as well as impose cancellation charges in accordance with paragraph 13 below, upon margin of whether the product has been sold or not.
3. PRICES, PRICE GUARANTEE, PROMOTIONAL CODES AND PAYMENT METHODS
3.1. No changes will be made to the Contract price in the 20 days prior to the Order or once the Company has received full payment.
3.2. The Company reserves the right to modify the price of the Contract at any time prior to the period indicated in the clause to cover variations in costs.
3.3. In the event that the price variation amounts to more than 10% of the total price of the Contract, the Company must immediately inform the Client. In such case, the Client may choose between terminating the Contract without any penalty or accepting said modification which is specified in the Contract, by issuing a new order confirmation that will be sent to the Client by sending an email. Likewise, the Customer may order another Product, upon confirmation of availability, of equivalent quality (without added costs) or of inferior quality (with reimbursement of the price difference). The consumer and user must communicate in writing (via email, fax or certified letter) the decision they make to the Company within three days of being notified of the price increase. In the event that the Client does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without any penalty.
3.4. In the case of Direct Sale, if the Client places an Order with a promotional code that contains conditions to be met and requires the presentation of certain documentation (within a period of 48 hours from placing the Order), the Client must comply with these conditions. conditions and with the presentation of the required documentation within the aforementioned period. If the above is not complied with, the Customer must pay the full price of the Product without applying the Promotional Code discount.
3.5. The Client may choose between one of the following payment methods, to which the corresponding cancellation methods are associated, within the limits and in accordance with the conditions indicated in the following points.
3.6. In the case of direct sale, payment of the deposit – or the full amount, in the event that the contract is concluded after the date and modalities indicated in point 1.3 of these conditions – must be made exclusively by credit card, while that the remainder may also be made by bank transfer. Payments made by bank transfer can only be made 5 days before the departure of the Product. For payments made less than 3 days after the Product is shipped, only payment by credit card will be accepted. During the purchase, credit card information is requested: in the event of a problem (for example, lack of authorization from the bank, error in transcribing card numbers) the purchase will be suspended and the order will be blocked for the next 24 hours.
In this case, the Client may:
- complete the order by accessing the dedicated section of the official website with your own data, completing the purchase process, or
- decide not to complete the order, within the indicated 24 hours. In such case, the Customer will not be charged any expenses but will lose the price locked during the purchase. Accepted cards are American Express, Visa, Mastercard and PayPal
3.7. The Order will be considered completed and the Contract formalized only when the full balance of the price has been paid and the obligation to provide the Company with a copy of your current address and all the documentation necessary to qualify for the promotional codes has been fulfilled.
4.1. The Company recommends that all Customers take out cancellation insurance that allows the Order to be refunded in the event of cancellation.
5. CANCELLATION MADE BY THE CUSTOMER
5.1. Cancellation of an order is allowed up to 48 hours before delivery.
5.2. Cancellation of the Order must be requested either through the Company’s website or by direct contact.
5.3. The refund will be made by the same payment method used for the contract. The refund processing time will be between 48 and 72 hours.
6. MODIFICATIONS TO THE ORDER MADE BY THE COMPANY
6.1. The Company expressly reserves the right to modify the organization of the product if such changes are necessary or advisable for operational/organizational, commercial or security reasons.
6.2. In the event of a significant modification of an essential term of the Contract, the Company will inform the Client in writing of such changes as soon as possible.
The Client will have the option of:
a) accept the modification of the Contract that specifies the variations introduced and their impact on the price.
b) cancel by terminating the Contract and receive full disbursement of all amounts paid without any penalty.
c) order another Product, upon confirmation of availability, of equivalent quality or of inferior quality (with a refund of the price difference).
6.3. The Client must communicate in writing (by email, fax or certified letter) the decision they adopt to the Company (in the case of online contracting) within 3 days of being notified of the modification referred to in this section.
6.4. In the event that the Client does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without any penalty.
6.5. The Company has the power to assign the client a product different from that established in the contract, as long as it has similar characteristics. If there is a change to a lower priced product, Customers affected by such change will only have the right to a refund of the price difference, according to the current rates.
7. CANCELLATION MADE BY THE COMPANY
7.1. In the event that the Client chooses to terminate the Contract, under the provisions of section 6.2 of the previous article, or that the organizer cancels the order before the agreed departure date, for any reason that is not attributable to the Customer, this will have the right, from the moment the contract is terminated, to a refund of all amounts paid, in accordance with it, or to place another Order of equivalent or higher quality whenever the Company can propose it. .
7.2. In the event that the Product offered is of inferior quality, the Company must reimburse the Client, where appropriate based on the amounts already paid, the difference in price, in accordance with the Contract.
7.3. In any case, the Client may demand the reimbursement of the amounts disbursed to the Company (in the case of online contracting), which must be reimbursed within a maximum period of 30 days from the communication of the cancellation and in the same way in which it was they paid
7.4. The same right provided for in the previous number will correspond to the Client who does not obtain confirmation of the order in the terms stipulated in the contract.
7.5. The Client must notify his decision in writing (by email, fax or registered letter) to the Company (in the case of online contracting) within 2 days of receiving the notification of the alteration.
7.6. In the above cases, the Company will be responsible for paying the Client the compensation that, if applicable, corresponds to non-compliance with the Contract, which in no case may be less than 5% of the total price of the Order, if the aforementioned non-compliance occurs. between two months and fifteen days immediately prior to the planned date of the trip; 10% if it occurs between the previous fifteen and three days, and 25% in the event that the aforementioned non-compliance occurs within the previous 48 hours.
If the Client has a reason for a claim or complaint, they must inform the Company’s staff as soon as possible. If the Company’s staff cannot resolve the problem, the claim must be notified in certified writing to the Company (in cases of online contracting), within the non-extendable period of 30 days from the completion of the Order. Failure to notify within this period may adversely affect the Company’s ability to process the claim or complaint. Complaints regarding any other part of a product must be made immediately to the Company or supplier.
9. CUSTOMER PROTECTION
In accordance with Royal Legislative Decree 1/2007, the Company has established, in its favor, a bond to respond to the fulfillment of the obligations derived from the provision of its services to the Clients and, especially, the reimbursement of the deposited funds. and compensation for repatriation expenses in the event of insolvency or bankruptcy of the Company.
10. DATA PROTECTION
The signatories of this contract will guarantee compliance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, assuming the obligations and responsibilities that derive from it and from the subscription of the present document.
All personal data communicated due to the purpose of this contract will be confidential and will be used exclusively for the purposes of the contract, and cannot be applied to a different purpose, nor communicated, not even for its mere conservation. to other people. This obligation will remain in force even after the expiration of the contract, for any reason whatsoever.
Personal data will be processed in such a way as to ensure adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the application of appropriate technical or organizational measures (“ integrity and confidentiality”).
No modification of these conditions will be effective unless made in writing and signed by the Company.
12. APPLICABLE LAW AND JURISDICTION
This contract is governed by Spanish law and specifically by Royal Legislative Decree 1/2007 (which approves the consolidated text of the General Law for the defense of Consumers and Users and other complementary laws). The 1974 Brussels Convention and any other international convention that is applicable to any of the provisions and services included in the trip will also apply. In the event of litigation and/or discrepancy between the parties, arising from the interpretation and/or application of this contract, the courts of Madrid will be competent to hear them.
13. ERRORS, OMISSIONS AND MODIFICATIONS
While the Company strives to ensure the accuracy of the content of the reference catalog (both the printed and virtual versions) and the official website, modifications, corrections and/or revisions may be made after printing and/or publication on said website We recommend that you carefully study the content of the official website (in case of online contracting) to know the updated general conditions. However, in the event of a discrepancy between the text of the printed Catalog and the text of the virtual Catalog, the virtual text will prevail with the modifications that are made to it.